Returns & Exchanges

At Flo Mattress, we want you to sleep soundly knowing your purchase is protected by our 100-night trial. If you are not completely satisfied with your sleep experience, we offer a hassle-free return and exchange process for all our premium mattresses.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our website portal within the 100-night trial period to start your return process.

• 2.
  Verification and Approval

  Our team will review your order details and mattress condition to provide an authorization code for the return.

• 3.
  Schedule a Pickup

  We will arrange for a professional courier to pick up the mattress directly from your bedroom at no additional cost to you.

• 4.
  Receive Your Refund

  Once the mattress is received and inspected at our facility, we will issue a full refund to your original payment method within 7-10 business days.